General FAQs
What is your time zone & office hours?
The ADHD Virtual Assistant is based in the United States and operates in the U.S. Central Time Zone. Office hours are 9:00 AM CT until 4:00 PM CT, Monday through Friday.
Do you offer discounts?
Occasionally and for short-term engagements. It never hurts to ask. Send me an email > sly.stark.va@gmail.com.
Do you work with university/college students?
Yes! While I can’t do your assignments for you, college students benefit from weekly executive function support meetings with me. We review your week together and track assignment deadlines and other important responsibilities.
Students find the weekly meetings helpful for addressing procrastination, staying organized, and reducing academic stress
Do you accept Access to Work funding?
Yes! Email me if you need a quote for your Access to Work grant.
Do you accept service or product trades?
Sometimes! Surprise me.
Weekly Executive Function Support FAQs
What is your last-minute meeting cancellation policy?
Life happens and being a human is hard. Cancel your sessions if you’re not feeling well that day - And (for those who need to hear it) I won’t be mad at you if you need to do so last minute. It really is okay, I promise.
What is your meeting rescheduling policy?
If you need to reschedule an executive function support meeting, we will find a new time for the same week or for the following week.
Can we communicate in-between our usual sessions?
I am available to support you over email between our 1-hour executive function support sessions.
Can I create a custom package or arrangement?
Yes. If you would like to customize your session lengths or meeting rhythm, send me an email with the details of your desired arrangement.
How do I pay for my executive function support sessions?
Invoices are sent monthly via Stripe and can be paid via bank transfer or credit/debit card. If you would like the invoice to be issued on a specific date, please let me know, otherwise you will be invoiced on the 1st of each month.
Invoices are sent to your main contact email unless otherwise specified.
Our first invoice is to be paid before the start of your executive function support sessions. All subsequent invoices are charged automatically on the 1st of the month or another chosen date.
Is there a minimum monthly commitment?
You can work with me for 1 or 100 months. There is no minimum monthly requirement.
How do I permanently cancel our engagement?
All good things come to an end eventually! And that’s okay.
If you need to cancel, please let me know before the 1st of the month, or before our next invoice is issued. You can email me with the subject line, “Updates to our engagement” with your end date, or something similar.
Executive Assistant Support FAQs
How do you track your time?
As I work through assigned tasks and projects, I keep track of the time it takes me to work on each task using a time-tracking app, Toggl.
How do I keep tabs on progress?
We use the task management software of your choice if you currently have one. Otherwise, I will create a space for you in my preferred task management app, ToDoist, and add you to it.
How does invoicing and payment work?
Invoices are issued as prepaid blocks of time, starting at 10 hours per invoice. Payments are made via Stripe. Taxes are already included in the hourly rate.
Do support hours expire?
Hours expire 3 months after payment if they are not used. Exceptions can be made when communicated before the 3 months have passed.
Are there any services you don’t offer?
Bookkeeping and social media marketing. For the best outcome, we’ll find a specialist.
How do I delegate tasks to you?
You can send me new tasks via email, we can discuss them during a meeting, or you can add them into our shared task manager.
If you opt for the latter, you will assign the task to me within the task management software we use, so I recieve a notification about the new task.
Do I have to commit to a long-term partnership?
You do not have to make a long-term commitment to work with me. We can work together on short-term projects if that is what you need.
If you are looking for a long-term assistant, I offer a 30-day trial to make sure we work well together. Only after the trial, should we continue working together, you will need to give a 30-day notice to end our collaboration.
Do I need more support than a single assistant can provide?
Often, having one assistant is enough for solo, online business owners to “do it all”.
However, sometimes we encounter a project where the most strategic choice is to bring in another contractor so we can have the best possible result with the help of an expert. For example, when a client wants to run ads, we contract with an ads expert. Or, for podcasts, we work with an outside podcast editor.
If we ever need to temporarily or permanently add a member to our team, I can help manage communication and projects with the other team members. You don’t need to manage multiple people alone - I’ve got your back!
How do you report your time?
You will stay in-the-know about how much time your tasks and projects take through a weekly email summary and a detailed report in Toggl.
Weekly Email Summary
Each Monday, you receive a summary of:
What was accomplished the previous week
How many hours it took to accomplish each group of tasks (ex: scheduling, PR, meetings, social media, etc.)
And the number of retainer hours available after that week’s usage.
Detailed Report in Toggl
You will also recieve a link to your weekly report in Toggl. It goes into detail on the time it took to complete each task.
Task times are tracked to the second (hh:mm:ss). The final, aggregate time for all tasks in a week is rounded to the nearest quarter hour (15 minutes) to allow for easier timekeeping, reporting, and retainer maintenance.
Example of Toggl report
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Example of weekly email summary
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